How do I confirm a pod is dead?
How to confirm pod is not currently getting power
- Check if the outlet has power by plugging in another Pod or any other appliance to confirm. If the outlet is switched, make sure no one else is turning it off by accident.
- When pods are first plugged in, the LED should always turn on solid briefly and then start to slowly pulse as it is trying to connect to the cloud. Once connected to the cloud, the LED will then turn off.
- If the outlet is okay and the pod's LED does not come on at all when it is first plugged in, this indicates there is likely something wrong with the pod and needs to be replaced.
- If the LED continues to slowly blink for more than 3 minutes, but does not connect continue troubleshooting the offline pod.