What are the differences between user roles available for Plume Tools?

Portal users can be assigned different roles for each of the Plume Tools: 

Admin (Frontline Tier 1, Frontline Tier 2 & 3)

Available for both Plume Tools, the Admin role has access to all the available Frontline features. Typically the Admin role would be provided to Tier 2/3 Support personnel, NOC, or IT teams. Admin-level users can create and make changes to the customer's account and network settings. 

Support (Frontline Tier 1, Frontline Tier 2 &3) 

The Tools Support role has access to Frontline features used to diagnose and troubleshoot user issues. Typically, the Support role would be assigned to a Tier 1 support person who is attempting to remedy an incoming customer support call. Support level users do not have the ability to create or change customer accounts and are limited to the types of changes they can make to the network.  

Technician (Frontline Tier 1 only)

The Tools Technician role has access to the Frontline Tier 1 Technician Dashboard only. The Technician role is ideal for personnel who are visiting a customer’s premise to install the Plume system. The Technician Dashboard of Frontline is a streamlined interface giving a technician everything they need to set up a new network while on site. Technicians can create, but cannot edit customer accounts.   

Frontline User Permissions 

Frontline Tier 1

Frontline Tier 2 & 3