Portal users can be assigned different roles for each of the Plume Tools:
Available for both Plume Tools, the Admin role has access to all the available Plume NOC and Plume Central features. Typically the Admin role would be provided to Tier 2/3 Support personnel, NOC or IT teams.
Admin level users of the Plume NOC will also have access to Zendesk ticketing, so they can escalate issues to Plume support.
The Tools Support role has access to Plume NOC and/or Plume Central features used to diagnose and troubleshoot user issues. Typically, the Support role for Plume Central would be assigned to a Tier 1 support person who is attempting to remedy an incoming customer support call while the Support role for the Plume NOC is assigned to Tier 2 Support.
The Tools Technician role has access to the Plume Central Technician Dashboard. The Technician role is ideal for personnel who are visiting a customer’s premise to either install the Plume system or to troubleshoot an existing installation.