What you can do in the Portal is dependent on your Portal account role and your Portal tools roles.
You should have received a “Plume Partner Portal: Roles & Tools Guide” that provides an overview of each Portal role. If you did not receive a copy of the guide please request one from firstname.lastname@example.org.
Portal users will be able to access tools such as Frontline, Signal, and Panorama for customer support purposes. For additional support with customer issues, you will be able to submit and monitor tickets sent to the Plume support team after the trial period through Zendesk.
In the Plume FAQ, you can find a Help Center with instructions and guides on how to use your tools and find solutions for your customers. Training contains training material and allows you to join webinars to further improve your knowledge.