The app gets stuck during set up.
If you get stuck during the set up process, follow these steps:
- Close the HomePass app. Make sure that you close it rather than merely exiting the app.
- For Android device users, tap the Recent apps button and swipe the app to close it.
- For iOS device users, double-tap the Home button and swipe the app to close it.
- Restart the HomePass app and begin setup again. If you've already created and verified your account, you can sign in to your account and continue the setup from here.