Zendesk is a tool used to submit, track and update trouble tickets sent to Plume Support. Zendesk will be available once your company's trial period is complete and the contract has been signed.
Portal users with Admin level NOC access will be given Zendesk access to submit, track and update tickets sent to Plume support.
The types of customer issues that can be be submitted to Plume support include:
- Pod log analysis
- Assistance with advanced troubleshooting
- RMA requests