During the trial period, your users can have access to Plume Central and the Plume NOC.
Plume Central provides an easy to use dashboard, that provides all of the relevant information support personnel need about their customer's network. Dashboards quickly highlight issues with a customer's network, while the built-in troubleshooting flows and recommendation engine provide easy to follow steps to quickly solve a customer's Wi-Fi Issues.
The Technician Dashboard has everything needed for onsite technicians to set up, configure and verify the installation of the customer's Plume network.
Plume NOC (Network Operations Center)
The Plume NOC contains more advanced tools and analytics that can be used for advanced troubleshooting of the customer's network. Engineering level controls are also included to diagnose more complex client device compatibility and network performance issues.
Each tool has different roles available to further define an individual's access level.
After the trial period is complete and the contract is signed, additional tools become available. Additional support articles will also become available.
Zendesk is used to submit, monitor and update tickets with Plume Support.
Training (Plume Learning)
Plume Learning contains training material to further develop your knowledge of Plume, Plume tools and troubleshooting techniques. Regularly scheduled webinars can also be joined by anybody to help quickly learn the basics or expand your knowledge of certain subjects.