Setting Up Plume Partner Tools

Plume Partner Portal

  • The Plume Partner Portal makes it easier for our ISP Partners to access the tools and information that form part of the overall Plume Customer Experience Management platform. The Portal enables single sign on access to the Plume Tools and allows assigned company administrators to add users to th...

  • What you can do in the Portal is dependent on your Portal account role and your Portal tools roles. You should have received a “Plume Partner Portal: Roles & Tools Guide” that provides an overview of each Portal role. If you did not receive a copy of the guide please request one from partnersupp...

  • You will receive an activation email from Plume once your application is approved. Click on the link you received in your invite email to head on over to the Portal to complete your application in a few easy steps.

  • If you received an invitation from Plume to create a Plume Portal account, you will be prompted to set a password to complete your Portal account creation.  If you are the first person from your company to access the Portal, and we don’t have a Non-Disclosure Agreement in place with your company,...

  • Adding new users to your Plume account is easy.  While in the Users section or the portal, click on the Add a user button.  Complete the required information in the dialog box and choose both their Portal Role and Tools Role and choose the tools the new user will have access to.  Once the form ...

  • There are three different Portal roles a user can be assigned to: Super Admin The Super Admin will serve as the primary contact of the Partner account and will receive notifications on Portal related updates and changes. This role has full access to all aspects of the Portal that are under the co...

Plume Partner Tools

  • During the trial period, your users can have access to Plume Central and the Plume NOC.  Plume Central Plume Central provides an easy to use dashboard, that provides all of the relevant information support personnel need about their customer's network. Dashboards quickly highlight issues with a c...

  • Portal users can be assigned different roles for each of the Plume Tools:  Admin Available for both Plume Tools, the Admin role has access to all the available Plume NOC and Plume Central features. Typically the Admin role would be provided to Tier 2/3 Support personnel, NOC or IT teams. Admin l...

  • Plume Central The streamlined analytics, built in troubleshooting flows and recommendation engine of Plume Central is ideal for Tier 1 level technical support agents. This allows them to efficiently complete basic troubleshooting and assist with initial installation and network configuration.   T...

  • After 30 days the old login mechanisms will no longer work. The only way to access the Plume toolset will be via the Portal, so head on over and create your account today.

  • Zendesk is a tool used to submit, track and update trouble tickets sent to Plume Support.  Zendesk will be available once your company's trial period is complete and the contract has been signed.   Portal users with Admin level NOC access will be given Zendesk access to submit, track and update t...

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