Setting Up Plume Partner Tools

  • Portal users can be assigned different roles for each of the Plume Tools:    Admin (Frontline Tier 1, Frontline Tier 2 & 3) Available for both Plume Tools, the Admin role has access to all the available Frontline features. Typically the Admin role would be provided to Tier 2/3 Support personnel, ...

  • Plume Partner Portal

    • The Plume Partner Portal makes it easier for our ISP Partners to access the tools and information that form part of the overall Plume Customer Experience Management platform. The Portal enables single sign on access to the Plume Tools and allows assigned company administrators to add users to th...

    • What you can do in the Portal is dependent on your Portal account role and your Portal tools roles. You should have received a “Plume Partner Portal: Roles & Tools Guide” that provides an overview of each Portal role. If you did not receive a copy of the guide please request one from partnersupp...

    • You will receive an activation email from Plume once your application is approved. Click on the link you received in your invite email to head on over to the Portal to complete your application in a few easy steps.

    • If you received an invitation from Plume to create a Plume Portal account, you will be prompted to set a password to complete your Portal account creation.  If you are the first person from your company to access the Portal, and we don’t have a Non-Disclosure Agreement in place with your company,...

    • There are two different Portal roles a user can be assigned to:   Portal Admin This role has full access to all aspects of the Portal that are under the control of this partner and other related partner accounts.  Admin users can: Invite additional users to access the Portal Manage Teams Edit th...

    • You can easily reset your portal password using the following steps: Click on the Forgot your password link on the Portal login page.                                                        Enter your email address and click on Send reset link button.                                             ...

    Plume Partner Tools

    • Portal users can be assigned different roles for each of the Plume Tools:    Admin (Frontline Tier 1, Frontline Tier 2 & 3) Available for both Plume Tools, the Admin role has access to all the available Frontline features. Typically the Admin role would be provided to Tier 2/3 Support personnel, ...

    • During the trial period, your users can have access to Plume Central and the Plume NOC.   Plume Central Plume Central provides an easy to use dashboard, that provides all of the relevant information support personnel need about their customer's network. Dashboards quickly highlight issues with a ...

    • Frontline Tier 1 The streamlined analytics, built-in troubleshooting flows and recommendation engine of Frontline Tier 1 is ideal for Tier 1 level technical support agents. This allows them to efficiently complete basic troubleshooting and assist with initial installation and network configuratio...

    • After 30 days the old login mechanisms will no longer work. The only way to access the Plume toolset will be via the Portal, so head on over and create your account today.

    • Zendesk is a tool used to submit, track and update trouble tickets sent to Plume Support.  Zendesk will be available once your company's trial period is complete and the contract has been signed.   Portal users with Admin level NOC access will be given Zendesk access to submit, track and update t...

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