Setting Up Plume Partner Tools

What is the Plume Partner Portal?

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The Plume Partner Portal makes it easier for our ISP Partners to access the tools and information...

What can I do in the Portal?

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What you can do in the Portal is dependent on your Portal account role and your Portal tools role...

When can I create my Portal account?

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You will receive an activation email from Plume once your application is approved. Click on the l...

How do I create my Portal account?

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If you received an invitation from Plume to create a Plume Portal account, you will be prompted t...

What are the different roles available for Portal users?

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There are two different Portal roles a user can be assigned to:   Portal Admin This role has full...

How do I reset my Portal password?

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You can easily reset your portal password using the following steps: Click on the Forgot your pa...

What are the differences between user roles available for Plume Tools?

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Portal users can be assigned different roles for each of the Plume Tools:    Admin (Frontline Tie...

What tools are available to Plume Partners?

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During the trial period, your users can have access to Plume Central and the Plume NOC.   Plume C...

Who typically uses Frontline Tier 1 and the Frontline Tier 2&3?

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Frontline Tier 1 The streamlined analytics, built-in troubleshooting flows and recommendation eng...

What will happen to my old login accounts for Plume support tools?

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After 30 days the old login mechanisms will no longer work. The only way to access the Plume tool...

What is Zendesk?

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Zendesk is a tool used to submit, track and update trouble tickets sent to Plume Support.  Zendes...