Onboarding Plume Customers

Self-Installation

  • About Plume Support Pages Your customer can find a variety of user guides on Plume's support pages. While the information provided is essentially the same, there are some differences between each language version, including specific links to download the app. It is important that your customer us...

  • Setting up Plume is easy, just follow the prompts. The exact steps provided here are if nothing has been setup ahead of time by the ISP (Customer has to create an account, add pods, and setup WiFi). Click here for installation instructions if the account, pods, and WiFi have already been set up b...

  • Setting up Plume is easy, just follow the prompts. The exact steps provided here are if the Account, pods and Wi-Fi network (SSID) ave already been set up by the ISP.  Click here for instructions for self-installation with nothing set up ahead of time.   Account and network already provisioned  ...

  • When a customer is installing pods on their own, there a few common issues they may run into. Click on the links below for more detail and steps to resolve.   "Email does not exist" error message "Pod Claimed on another account" error message "Still looking for Internet connection to Plume pod e...

  • What is Access? Access allows a customer to setup guest access for their network without needing a separate guest SSID. Better yet, each user will have their own password and varying levels of access to the network can be setup based three different zones.  Home - There are no access limitations ...

  • When a customer's Plume network setup is complete, the last step is always to turn off the old WiFi if their old router is still being used. This is a crucial step for many reasons.    If the network was initially provisioned or set up to make the transition of devices easier, devices should just...

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