Onboarding Plume Customers

Self-Installation

  • About Plume Support Pages Your customer can find a variety of user guides on Plume's support pages. While the information provided is essentially the same, there are some differences between each language version, including specific links to download the app. It is important that your customer us...

  • Setting up Plume is easy, just follow the prompts. The exact steps provided here are if nothing has been setup ahead of time by the ISP (Customer has to create account, add pods and setup Wi-Fi). Click here for installation instructions if the account, pods and Wi-Fi have already been set up befo...

  • Setting up Plume is easy, just follow the prompts. The exact steps provided here are if the Account, pods and Wi-Fi network (SSID) ave already been set up by the ISP.  Click here for instructions for self-installation with nothing set up ahead of time.   Account and network already provisioned  ...

  • The HomePass app is compatible with iOS smartphone devices (iOS 9 or higher) and Android smartphone devices (4.4 or higher). If your device is not compatible with the app, it will not be available for download. It is important that users download the version of the HomePass app from their regiona...

  • When a customer is installing pods on their own, there a few common issues they may run into. Click on the links below for more detail and steps to resolve.   "Email does not exist" error message "Pod Claimed on another account" error message "Still looking for Internet connection to Plume pod e...

  • What is Access? Access allows a customer to setup guest access for their network without needing a separate guest SSID. Better yet, each user will have their own password and varying levels of access to the network can be setup based three different zones.  Home - There are no access limitations ...

Don't forget to visit the Plume Community

Hear from other Plume members and their insights on Adaptative WiFi, HomePass, and Security

Count me in

Switch to Consumer Support

Go to Consumer Support page