Resolving Connectivity Issues

SuperPods not coming online - ASUS AiProtection

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Issue Description SuperPods are not connecting to the Plume cloud and will show as offline when p...

Pods stay disconnected or offline

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Summary You find a customer account with a disconnected Pod or a customer calls / emails to repor...

My devices are not connecting to Plume

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All devices are not connecting Use the HomePass app to check that your new network name matches ...

Unstable networks caused by improperly connected Sonos

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Issue Summary We have seen a number of cases of network loops are being formed when connecting mo...

Intermittent Ecobee disconnects

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Issue Summary Ecobee devices connected to Plume Network disconnect intermittently and will requir...

Why can't I connect my Sony PSP to Plume?

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Issue Description To ensure the security of your network, Plume currently only supports WPA2-PSK ...