Plume Partner Portal

The Plume Partner Portal makes it easier for our ISP Partners to access the tools and information that form part of the overall Plume Customer Experience Management platform. The Portal enables single sign on access to the Plume Tools and allows assigned company administrators to add users to th...

What can I do in the Portal?

What you can do in the Portal is dependent on your Portal account role and your Portal tools roles. You should have received a “Plume Partner Portal: Roles & Tools Guide” that provides an overview of each Portal role. If you did not receive a copy of the guide please request one from partnersupp...

When can I create my Portal account?

You will receive an activation email from Plume once your application is approved. Click on the link you received in your invite email to head on over to the Portal to complete your application in a few easy steps.

How do I create my Portal account?

If you received an invitation from Plume to create a Plume Portal account, you will be prompted to set a password to complete your Portal account creation. If you are the first person from your company to access the Portal, and we don’t have a Non-Disclosure Agreement in place with your company,...

What are the different roles available for Portal users?

There are two different Portal roles a user can be assigned to: Portal Admin This role has full access to all aspects of the Portal that are under the control of this partner and other related partner accounts. Admin users can: Invite additional users to access the Portal Manage Teams Edit th...

How do I reset my Portal password?

You can easily reset your portal password using the following steps: Click on the Forgot your password link on the Portal login page. Enter your email address and click on Send reset link button. ...

Why do I need to create a Portal account now?

In the past Plume has provided individual login access to each of the Plume support tools. This is being replaced with a single sign on solution, the Plume Partner Portal. In the near future additional functionality will be added to the Portal, all still accessible with a single sign on.

Is the information shown in the Portal secure?

Yes, the Plume Partner Portal is email and password protected and will only show information relative to your company’s deployment of Plume’s Customer Experience Management platform.

What do I do if I need help?

If you need help with the Portal or have questions, please feel free to send an email to partner@plume.com.

I have questions about the information shown in the Portal. Who should I contact?

Please contact partnersupport@plume.com for help with understanding the information available via the Portal.

I cannot set my password due to an Authentication Failed error.

The activation link has most probably expired. Please contact partner@plume.com to send you a new activation invitation.

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