Plume Partner Tools

What are the differences between user roles available for Plume Tools?

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Portal users can be assigned different roles for each of the Plume Tools:    Admin (Frontline Tier 1, Frontline Tier 2 & 3) Available for both Plume Tools, the Admin role has access to all the available Frontline features. Typically the Admin role would be provided to Tier 2/3 Support personnel, ...

What tools are available to Plume Partners?

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During the trial period, your users can have access to Plume Central and the Plume NOC.   Plume Central Plume Central provides an easy to use dashboard, that provides all of the relevant information support personnel need about their customer's network. Dashboards quickly highlight issues with a ...

Who typically uses Frontline Tier 1 and the Frontline Tier 2&3?

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Frontline Tier 1 The streamlined analytics, built-in troubleshooting flows and recommendation engine of Frontline Tier 1 is ideal for Tier 1 level technical support agents. This allows them to efficiently complete basic troubleshooting and assist with initial installation and network configuratio...

What will happen to my old login accounts for Plume support tools?

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After 30 days the old login mechanisms will no longer work. The only way to access the Plume toolset will be via the Portal, so head on over and create your account today.

What is Zendesk?

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Zendesk is a tool used to submit, track and update trouble tickets sent to Plume Support.  Zendesk will be available once your company's trial period is complete and the contract has been signed.   Portal users with Admin level NOC access will be given Zendesk access to submit, track and update t...