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Network Offline

  • SuperPods not coming online - ASUS AiProtection
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    Issue Description SuperPods are not connecting to the Plume cloud and will show as offline when plugged into an ASUS router that has AiProtection enabled. ASUS AiProtection supported router models: https://www.asus.com/us/AiProtection/   Cause of issue  SuperPod traffic is being classified incorr...

  • Pods stay disconnected or offline
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    Summary You find a customer account with a disconnected Pod or a customer calls / emails to report a Pod disconnect   Applies All pod FW versions   Cause Multiple Causes ranging from Hardware to Network   Troubleshooting steps: The troubleshooting steps to be taken will depend on the issue type: ...