Network is offline

  • Issue Description SuperPods are not connecting to the Plume cloud and will show as offline when plugged into an ASUS router that has AiProtection enabled. ASUS AiProtection supported router models: https://www.asus.com/us/AiProtection/ Cause of issue  SuperPod traffic is being classified incorrec...

  • Summary You find a customer account with a disconnected Pod or a customer calls / emails to report a Pod disconnect Applies All pod FW versions Cause Multiple Causes ranging from Hardware to Network Troubleshooting steps: The troubleshooting steps to be taken will depend on the issue type:    Har...